Ian Grace speaking for the 10th time at the US Realtors Conference – the world’s biggest!
Customer Service and Business background
NO. 1 WORLDWIDE – National and international training!
International “Mr Real Estate Advertising”
Australian Ian Grace is renowned as the world’s leading authority on Real Estate Advertising and Customer Service! He has been invited to speak 10 times at the US Realtors Conference & Expo, USA, the world’s biggest! – the only person outside North America ever invited more than 4 times!
Top 10 Tips for Real Estate advertising – Published in video and written formats throughout USA, Canada, Australia, New Zealand and UK!
Since 1994 Ian has also trained National & International companies such as:
- Yamaha Motorcycle and Marine . The Boral Group of Companies
- Defiance Milling . Motor Trades Association . Energex Electricity & Gas
- MM & Hayman Electrical . International BDS Vircon Steel Detailing.
- Real Estate Groups . Newspaper Groups.
No. 1 AUSTRALIA WIDE – As NEIS mentor and tutor – he helped set up 250+ small businesses through the Federal Government’s New Enterprise Incentive Scheme (NEIS) – firstly formulating professional Business Plans, followed by 12 months mentoring – with 91.5% documented successful outcomes – the best in Australia!
Ian knows Small Business – having run his own business for 30+ years!
Global knowledge – Ian’s practical management experience, global research and knowledge is extensive – always focused on legendary Customer Service, the result of his early training with world leading Thomson Newspapers UK.
Hands-on Management experience:
- Newspaper Management in UK, South Africa and Australia
- Retail Divisional Manager, BBDO Worldwide Ad Agency, South Africa
- State Manager for Volvo Australia – QLD, NT & Nthn NSW
- General Operations Manager – New/used car & caravan group – AUS
- GM Customer Communications – LJ Hooker Real Estate AUS & NZ
Global Customer Service research – learning from world’s best!
- Carl Sewell – USA’s Number 1 Cadillac dealer and author of “Customers for Life”
- Mercedes Benz South Africa – the 2nd biggest Mercedes operation in the world
- World Famous Pike Place Fish Market, Seattle – the subject of several international Training videos and books, on Customer Service and fun in the workplace
- Coldwell Banker Canada – his long-term colleague, Past President and CEO, took the entire real estate group to a 98% Customer Service rating and maintained it for 10 years!
- Nordstrom Department stores, USA – legendary Customer Service as per the book “The Nordstrom Way”
- Pick’n’Pay Supermarkets, South Africa – International Supermarketing Award, presented in the USA
No. 1 worldwide – a Google search shows Ian’s “3600 Real Estate Customer Service Ideas” book as an international No. 1 – the result of 12 year’s brainstorming audiences throughout Australia, New Zealand, USA and Canada.
No. 1 worldwide – a Google search shows Ian’s “3600 Real Estate Customer Service Ideas” book as an international No. 1 – the result of 12 year’s brainstorming audiences throughout Australia, New Zealand, USA and Canada.
Volunteering and Community recognition:
- Queensland Volunteer of The Year 2024
- Gold Coast Volunteer of The Year 2022
- Founder Youth Music Venture Charity 2009
- Gold Coast Community Organisation of The Year 2022
- Founder Veterans Music Venture 2023
- Gold Coast Australian of The Year 2023 Finalist, Local Hero category
- Chairman Police Community Consultative Committee since 2015
Youth Music Venture Charity since 2009
His Voluntary and FREE Award-winning program for 11-17 year olds [800+ to date] has been life changing for them – and similarly for the Veterans Music Venture program launched in 2023!
Plus some amazing achievements nationally and internationally!
- 13 performances at the 2018 Commonwealth Games including the Opening Ceremony pre-show in front of 35,000 people, a memory forever!
- In 2024 they represented Australia at the International Sister Cities Youth Music Festival in Chengdu, China and out of 28 countries performing, Awarded 1st Prize – an amazing achievement and another memory forever!
Ian’s Children’s Books
As Ian says, “our children are our future and if we can instill in them good moral values we are giving them a great start in life”.
The stories came about when his kids were young and said “Dad don’t read us a story, tell us a story”, then his fertile mind came up with around 7 stories, 5 now written, 2 illustrated and three more to come.
He hopes your kids or grandkids enjoy the books as much as his kids have!
FIND OUT MORE ABOUT IAN GRACE
