Last Updated: 03.June.2026
At Customer Service Ideas, we stand behind the quality of our products and want you to be fully satisfied with your purchase. This Refund & Return Policy explains the terms under which refunds or returns may be requested.
1. 30-Day Money-Back Guarantee (Digital Products)
All digital products, including eBooks and training videos authored by Ian Grace, are covered by a 30-day money-back guarantee.
If you are not satisfied with your purchase for any reason, you may request a refund within 30 days of the original purchase date.
Conditions:
– Refund requests must be made within 30 days of purchase.
– Refunds apply only to digital products purchased directly from Customer Service Ideas
– No refunds will be issued after the 30-day period has expired.
Once a refund is approved, access to the refunded digital product(s) will be revoked.
2. Physical Products – No Returns or Refunds
Due to the nature of physical merchandise, all sales of physical items are final.
This includes, but is not limited to:
– HOODOO Posters
– Any other physical merchandise offered on the Website
Physical items cannot be returned or refunded, except in cases where the item arrives damaged or defective.
3. Damaged or Defective Physical Items
If a physical item arrives damaged or defective, please contact us within 7 days of delivery with:
– Your order number
– A description of the issue
– Clear photos of the damaged or defective item
We will review the issue and, at our discretion, offer a replacement or other appropriate resolution.
4. How to Request a Refund
To request a refund, please contact us at:
Email: amazing@iangrace.com.au
Include the following information:
– Your full name
– Order number or proof of purchase
– The product purchased
– Reason for the refund request
We aim to review all refund requests within 5 business days.
5. Refund Processing
Approved refunds will be issued to the original payment method used at checkout.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.
6. Abuse of Refund Policy
We reserve the right to refuse refunds in cases of suspected abuse, fraud, or excessive refund requests.
7. Policy Updates
CustomerServiceIdeas.com reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be effective immediately upon posting on the Website.
8. Contact Information
If you have any questions regarding this policy, please contact:
Ian Grace
CustomerServiceIdeas.com
Phone: +61 424 143 140
Email: amazing@iangrace.com.au
