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Ian Grace shares a clever relationship-building strategy that turns lost listings into future business opportunities. He explains how outstanding follow-up and genuine customer service can help agents stand out from competitors, generate referrals, and build long-term market share.
Ian Grace, from Brisbane Australia, spent 16 years working and researching in the UK, South Africa and USA. In the UK, he received what was renowned as the World’s Best Customer Service, Advertising and Sales training in the newspaper industry, courtesy of Thomson Newspapers UK.
Phone: +61 424 143 140
Email: amazing@iangrace.com.au
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